Please note, custom orders can only be returned if faulty. We'll make this clear before you pay. See Terms of Service
What can I return?
You have the right to return or cancel your purchase, unless it is a custom item.
You always have the right to return faulty items.
A custom item is anything we have made, finished or personalised for you. Generally, this is where you chose the paint or fabric finish from our 'Custom Options'. It also includes 'Custom Orders' for suitcase homes or individual items.
Returns of unwanted custom items are accepted at our discretion only.
How do I return an eligible item?
If you change your mind, just let us know. You have 14 days from the day you receive your order to cancel or return it.
You can let us know via email or post. We've included a handy cancellation form to help, if you'd like.
If your item has not been dispatched, you will receive a refund within 30 days. There's nothing more for you to do.
If you've received the item, or it's on the way to you, you'll need to send it back to us. Make sure it's returned in its original condition and inside its original, undamaged packaging.
You have 14 days to return items to us, starting from the date you receive them. The cost of return postage is your responsibility, unless the item is faulty. We will refund the basic cost of original outward delivery. This means, if you chose to upgrade postage at the checkout, this additional cost is not refunded.
We will refund you within 14 days of receiving the item back.
Cancellation Form - A handy form you can choose to use. Send this via email or post to the address below.
Little Heidi's Homes
37 New Street
Email address: firstname.lastname@example.org
Telephone number: 07734408514
I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on: Order number: (if known)
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is notified on paper)